The pledge guarantees Tui’s customers the best possible price and service at any given holiday resort or destination.
If guests enjoy the same excursion from another provider at a better price, Tui will refund the difference.
The guarantee applies to trips booked in advance at a travel agency, with a local or in-resort rep, or online, including its new Tui Collection and PLUS excursions launched the summer.
Tui Collection focuses on unique destination highlights while PLUS offers guests exclusive add-ons and VIP access to sights and attractions.
The tour operator has also added a chat function to its app making it easier to book excursions or make enquiries 24/7.
Messages are handled by Tui staff in Majorca and answered within 24 hours.
