Unpacked by TTG is our fortnightly podcast which delves into wide-ranging travel industry issues.

This week the conversation centres around the experiences of travel agent Leander Lynch, who was trolled for her accent after a video she posted on Facebook went viral.

Leander joins editor in chief Sophie Griffiths and luxury reporter Emma Dooney as they explore different prejudices within the industry, and how agents can deal with online backlash.

Social media expert Lotte Gossage also joins as a guest speaker, sharing her own experiences in the luxury sector and how she combats negativity online.

Can an accent really put off – or attract – clients? Are some accents more “premium” than others? Are there other biases in the sector? And how can agents combat this?

Join us for an entertaining discussion about the world of luxury travel, how the sector is changing, and the best (and fun) way to beat online negativity from trolls.

Unpacked by TTG is hosted fortnightly and features guest appearances from familiar faces throughout the trade, who join the TTG editorial team as we dissect and discuss different topics.

Latest episodes can be found on Apple, Spotify, and Amazon as well as on flymy.co.uk, with new episodes released fortnightly.

Listen to previous episodes here