Speaking at the Routes Asia Strategic Summit on Sunday in Manila, Philippines, Albert Villadolid, managing director, Southeast Asia, distribution commercial said the travellers are becoming increasingly segmented in the type of travel they desire.
Now the report, entitled Future Traveller Tribes 2030, not only outlines the type of traveller expected to emerge in the next 10 to 15 years, but also discusses how best to sell to them.
Villadolid said: “We must move beyond traditional demographics such as age and gender which are becoming less indicative of purchasing behaviour, and look more to personality traits, values, attitudes, interests and lifestyles.”
He added Simplicity Searchers value above everything else transparency and seamless travel in their planning and holidaymaking, and are willing to outsource their decision-making to trusted parties.
He added: “This tribe will be open to outsourcing all facets of their travel – anything for a simple and hassle-free holiday, even if it means paying a little bit more.
“On this note, we expect this tribe to be more open than some others to sharing personal data in exchange for added simplicity or convenience.
“This group are most likely to be attracted to packages of travel options that are constructed to make booking simple and are open, in the shopping phase, to additional services that will make their trip more seamless, for example transfers, day tours and so on.
“This tribe will reply on the expertise of a good travel agent to assist them with all aspects of planning and booking their trip.”
Villadolid said Reward Hunters use travel as an opportunity for mental, physical and indeed spiritual enrichment.
He added: “They are turned off by mass-market offers are likely to travel solo and place a premium on special experiences, that are a notch above the rest.
“This is the tribe the industry will covet in the future. Often with high levels of spend and preferring higher margin services it is imperative to continue to evolve premium products and services to retain the loyalty of this group.”
Social Capital Seekers understand that to be well-travelled is an enviable personal quality and their choices are shaped by their desire to take maximal social reward from their travel, Villadolid added.
“We expect this tribe to be most open to taking inspiration for travel from recommendations from their networks,” he said.
“They want to be seen as having the kinds of travel experiences that are ‘trending’ and are heavily influenced by social media channels and connections.
“They are particularly partial to an experience that is new, rare or luxurious.”
Cultural Purists use travelling as an opportunity to immerse into an unfamiliar culture, looking to break themselves entirely from their home lives and engage with a different way of living.
“This tribe gather information and inspiration from a range of sources such as documentaries, books, blogs, You Tube and user-generated travel videos and are those travellers that seek to immerse themselves in local cultures with a desire for authentic experiences,” said Villadolid.
“These travellers are opposite to Simplicity Searchers in that they value impulsiveness and experimentation and are less open to pre-planning travel.
“But, travel agents that can provide local or first-hand knowledge and off the beaten track experiences will be in high demand for this tribe.”
Ethical Travellers allow their conscience to be their guide when organising and undertaking their travel.
Villadolid said they may make concessions to environmental concerns or let their political ideals shape their choices.
He added: “This group’s behaviour is defined by an inherent wish to make ethical choices whether that is environmental or social.
“We could expect this tribe to avoid specific destinations based on political regimes or certain providers if they cannot offer a vision for corporate social responsibility.
“This tribe are defined by the fact that their purchasing behaviours reflect their core ethical values and members of this tribe will already have a clear idea as to the destinations and activities they want to avoid.
“The detail they require when making decision means they will pre-book as much as they can, tailored to their ethical principles, before travelling.”
Finally, Villadolid said Obligation Meeters have their travel choices restricted by the need to meet some bounded objective.
“Their behaviours are shaped by their need to be in a certain place, at a certain time, without fail.
He added: “This group is defined by hard, time-bound objectives for travel such as family gatherings, religious pilgrimages and of course business travel.
“As a result this tribe is also keen to rely on third parties to help organise travel and want services to be offered up-front that will make their trip more efficient, for example priority boarding and onboard wifi.
“They are favourable to technology that can help to smooth their trip and Similar to Simplicity Searchers, Obligation Meeters are prepared to pay more to remove anxiety. This tribe is unique in that they seek a balance between freedom and restraint.
“They are also the only tribe not driven by a core value, but rather by objective and increasingly the business travellers within this this tribe will also look to ‘squeeze in’ leisure experiences.”
