Chief executive Steve Byrne said the homeworking network had a “serious responsibility” to its customers and must do “all it can” to ensure clients are informed about the FCO’s guidance when booking.
Byrne told the agency’s mini-conference in Heathrow that terrorism was the “biggest thing” to have impacted the travel industry in the past 18 months. Over that period there have been major attacks in mainland Europe including atrocities in Paris, Brussels and Nice, as well as a string of bombings in Turkey.
Byrne explained that during the “next couple of weeks” Travel Counsellors would be making links to FCO travel advice on its website more prominent, as well as on both pre-booking and pre-travelling documents.
Asked whether recent terrorist attacks had dramatically changed Travel Counsellors’ procedures, Byrne said: “I don’t think it’s a wake-up call per se because we and others are probably doing as much as we can, but it would be remiss of us not to review [advice procedure].
“Each incident is a timely reminder for us to make sure we’re doing all that we can.
We want to ask, can we do it better and make it even more prominent?” Byrne added.
Foreign Office travel advice to gain more prominence
Register for free to continue reading
Get unlimited access to the latest travel industry news and analysis, comment on articles and sign up to newsletters.
Register for free
Already registered? Login here or below.
Having difficulty logging in? Try these tips, or contact support@flymy.co.uk