The operator was placed fourth in the latest UK Customer Satisfaction Index (UKCSI), which is published twice a year. Jet2holidays scored 84.8 in the survey, behind John Lewis, first direct and Amazon, which achieved a total of 87. The survey is based on 43,500 responses to questions on 13 key sectors, with each sector having at least 3,000 interviewees.
Other travel brands to make the top 50 were Trainline.com (joint ninth), Premier Inn (equal 15th) P&O Cruises (20th) and Haven Holidays (21st).
Further down the table, Jet2.com and P&O Ferries tied for 29th place and booking.com was equal 36th place. Marriot held joint 36th place and Hilton joint 44th, with Hoseasons at equal 47th place.
UKSCI named P&O Cruises, Haven, Trainline and P&O Ferries as having improved since last year. Jet2holidays is a new entry to the Index.
Overall, tourism improved its UKCSI score by 0.5 percentage points, putting it in third place with 80.7, behind food and non-food retailing.
Steve Heapy, chief executive of Jet2.com and Jet2holidays said: “This accolade shows that our strategy is succeeding and really cements our position as the industry-leader when it comes to delivering customer service.”
