Riviera Travel has topped a poll by consumer magazine Which? Travel examining the best companies to use for escorted travel.
The Burton-on-Trent-based firm beat off competition from eight other shortlisted tour operators to triumph. It secured a customer score of 89%, putting it one percentage point ahead of second-placed Explore and 16 percentage points ahead of Shearings Holidays, which notched up the lowest overall score in the group.
Which? Travel’s survey covered a number of topics. Each company was rated in eight categories and was also given a final percentage total. The categories covered were:
- Itinerary
- Accommodation
- Tour guides
- Transport
- Transfers
- Customer service
- Description matching reality
- Value for money
Riviera Travel scored four stars in five of the categories and five stars in transport, description matching reality and value for money.
“We put a lot of effort into the details to ensure the right balance of itineraries on holidays,” Riviera Travel’s joint managing director David Clemson told TTG.
“You don’t go on holiday with us and get sold a load of excursions, with a lot of our competitors you have to buy extra things. We include it all in the price. We’re not the cheapest but… we aim to offer the best value in the market.”