The 2025 report highlights steady operational growth and major milestones in digital transformation, including the successful integration of Responsible AI frameworks and the expansion of the company's global footprint.
2025 Performance Highlights:
•65% New hires were women
•94% Increase in CSR spending
•41% Increase in 2025 electronic-waste (tonnage) recycling compared to 2024
•650,000 Trees planted until 2025 supporting reforestation
The report follows the Global Reporting Initiative (GRI) Standards, one of the most widely used and recognised global sustainability reporting frameworks and is aligned with the United Nations Sustainable Development Goals (UN SDGs), United Nations Global Compact (UNGC), and the Sustainability Accounting Standards Board (SASB) for Professional and Commercial Services Sector.
Zubin Karkaria, Founder and CEO, VFS Global, said: “2025 marks a landmark year where our sustainability commitments actively advanced our global growth and drove significant value creation.
"We made meaningful progress by strengthening employee engagement, nearly doubling our CSR investments, and further reducing greenhouse gas emissions across our operations.
"Furthermore, by achieving a 41% surge in e-waste recycling and ensuring women represented 65% of our new hires, we have reinforced our commitment to environmental stewardship and to women empowerment.
"This progress is anchored by a stellar 97.6% customer satisfaction rate, demonstrating that deep societal impact and high performance go together."
In 2025, VFS Global reinforced its dedication to cutting-edge, secure technology by introducing enterprise-wide governance for Responsible AI adoption, ensuring privacy-conscious and human-supervised AI operations. These efforts earned the company the prestigious Dubai AI Seal, formally certifying VFS Global as a Trusted AI Enterprise.
