Are your clients worried about being stuck indoors, with no-one to visit their horses at the stable?
We jest, but actually, with more people likely to be accepting of – or unexpectedly caught out by – quarantine after travelling, a high-end errand-running service could be the way forward for some.
Or how about a more mundane service, like getting all the holiday laundry whisked away and sorted? Welcome to the new Quarantine Concierge Experience, launched by private jet broker, Air Charter Service.
From chauffeur airport transfers, virtual personal training sessions and dog walking, to food deliveries and Friday night “quarantinis” the bespoke experience aims to cover everything for luxury travellers quarantining after their trip.
“With the UK Government’s quarantine rules changing almost on a weekly basis, Air Charter Service understands the hesitation some travellers may have when it comes to booking their overseas holidays,” said Justin Bowman, chief executive of Air Charter Service, which arranges more than 23,000 charter flights annually.
The Quarantine Concierge Experience can be added to any private flights booked through the broker and is aimed at “ensuring everything customers could possibly need will be delivered straight to their door” – for around £5,000.
That would get you services such as a chauffeur service to and from the airport; two food shop deliveries; a case of Whispering Angel wine delivered; Quarantini cocktails delivered on a Friday; three newly published books; daily newspaper delivery; daily dog walking or horse care; six sessions with a personal trainer via Zoom; Netflix or Amazon Prime access; laundry service for all post-holiday washing and ironing; a nightwear set and slippers from The White Company; and an at-home spa set (including scented candle, face masks, bath oils).
Air Charter Service said these were just “a selection of some of the services that can be offered”, with customers able to tailor their package according to their needs.
“Our service can take the stress out of the 14-day quarantine period and allow our customers to travel safe in the knowledge they will essentially have a concierge service available to them once they return home,” Bowman added.
Air Charter Service is not the first travel brand to offer up such a service for the Covid era; Ovo Hotels – which has properties in Hong Kong, Australia and Bali, launched a Quarantine Concierge service in August which it says is “Kinda like Alexa, but Human”.
Specifically launched for returning Hongkongers who needed a place to sit out a 14-day quarantine, the service – available at both Ovolo Southside and Ovolo Central – aimed to make it “a two-week stay full of entertainment, relaxation, and fun” [writer’s note; take it from someone currently in quarantine; this is VERY appealing].
While in the room, inclusions are premium Wi-Fi, daily breakfast, daily minibar and “loot bag”, daily happy hour, Apple TV and Alexa and what it calls OCDC Grade Room Sanitization (Obsessive Commitment to Deep Cleaning).
The additional perks include a “daily essentials run – whether it’s a prepaid sim card or groceries, you name it, we’ll get it”; $1,000HKD F&B voucher, free daily barista made coffee, in-room fitness gear – yoga mat, gliders and resistance bands – and a walking pad.
There’s also 20% discount on laundry services, mindfulness kit (colouring pages, brain teasers and playing cards), a daily step challenge (if a guest succeeds, the hotel gives them a treat), a plant for the room, and to celebrate the guest’s release date – a bottle of Cava.
And as a “do the right thing” footnote, the group is also giving 5% of every sale from a (direct) booking to hospitality staff in need, in recognition of furloughed staff.