The line has extended its global operational pause from 30 June "through to the end of the 2020 summer season", forcing wide-ranging cancellations to many of its programmes.
Travel agent commissions on cancelled bookings paid in full will be protected "in recognition of the critical role they play in the cruise lines business and success" Princess has confirmed.
President Jan Swartz said: “As the world is still preparing to resume travel, it is with much disappointment we announce an extension of our pause of global ship operations and the cancellation of cruise holidays for our loyal guests.
"Among other disruptions, airlines have limited their flight availability and many popular cruise ports are closed. It saddens us to think about the impact on the livelihood of our teammates, business partners, and the communities we visit.”
Princess’s cruise and cruisetour cancellations include:
- All remaining Alaska cruises on Emerald Princess and Ruby Princess;
- All remaining Europe and transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess;
- Summer Caribbean cruises and all Canada and New England cruises on Caribbean Princess and Sky Princess;
- Summer to autumn cruises departing from Japan on Diamond Princess;
- Australia-based cruises on Sapphire Princess and Sea Princess through August;
- July cruises sailing from Taiwan on Majestic Princess; and
- Autumn cruises sailing to Hawaii and French Polynesia on Pacific Princess through November
Guests booked on cancelled voyages who have paid in full will have the option to receive a future cruise credit (FCC) equivalent to 100% of the cruise fare paid, plus an additional bonus FCC equal to 25% of the cruise fare.
For guests who have not paid in full, Princess will double their deposit, providing a refundable FCC for the money currently on deposit, plus a matching bonus FCC that can be used on any voyage until 1 May 2022.
The matching bonus FCC will not exceed the base cruise fare amount of the currently booked cruise, and will have a minimum value of £100pp.
Guests will receive their FCC, as above, automatically and do not need to contact Princess.
Any guests who wish to request a full refund for all monies paid on their booking via this online form. Requests must be received by 15 June 2020 or they will receive the refundable FCC option.
