The last few months have shaken the trust of both the travel industry and its customers - while the sector grappled with a lack of government support, customers were left equally bewildered and frustrated conflicting refund advice.
So as the first green shoots appear and the country eases out of lockdown, this latest TTG seminar, part of TTG’s Restart: Travel series, will examine the future of customer financial protection; how health and safety measures have changed; what the sector must do to heal itself and move forwards as a stronger, more united industry, and how the trade can rebuild trust, and boost bookings for 2020/21.
Taking place from 2 - 5.15pm on Thursday, the seminar will open with an exclusive look at Abta’s new Post Pandemic Recovery Guide, as Susan Deer, director of industry relations offers advice for agents, tour operators and accommodation providers on how to reassure customers in a post Covid world.
The afternoon will continue with a session focused on “rebuilding trust in in the travel industry” as speakers including Guy Anker, deputy editor of Moneysavingexpert.com, Alistair Rowland, chair of Abta and Julia Lo Bue Said, chief executive of Advantage Travel Partnership explore how the travel industry can earn back trust – with consumers and within the sector - when it comes to financial protection.
After a short break, the seminar will return with a look at the health and safety aspect of travelling in a new era, featuring Intrepid and Saga Cruise who will discuss the measures they have put in place to reassure clients.
The afternoon will then conclude with a discussion focused on “Taking off in a new world”, as we examine how airlines and airports have introduced new measures to keep customers safe when flying.
“The signs are all there and the green shoots are appearing,” said TTG editor Sophie Griffiths. “We want to ensure the travel industry is in the best position possible to make the most of the restart and boost bookings for the rest of 2020/21.
The seminar will be held via Zoom.
Tickets to attend the seminar cost £5 (excl VAT).
