BlipTrack queue management technology from Blip Systems allows the airport to monitor the queues and quickly establish where they are getting out of hand.
Additional staff can then be assigned to the problem area, so bringing down the size of the queues.
Chris Wilson, head of terminal operations at Birmingham airport, said: “The solution is used at the north immigration hall to measure and predict the wait time at the UK border.
“The data really helps to understand the actual wait time for the border, and helps discussion with the UKBF (United Kingdom Border Force) planning team and resourcing plans for the future.
“By sharing the information on screens, we help reduce passenger frustration by creating realistic wait time expectations.”
“It makes the passengers feel more relaxed and helps them to better plan the final elements of their journey as well as onward travel.”