It takes less than 60 seconds for me to feel like I’m queen of New York. One of the fastest elevators in the world – a guaranteed ear popper – propels me 102 floors up to the One World Observatory. This is the three-floor viewing gallery that opened a year ago in the new One World Trade Center. You can pay extra to rent a tablet to explain the views digitally, or just ask one of the enthusiastic human “global ambassadors” for free. On the 100th floor are 360-degree views that take in the rivers snaking around Manhattan, the other four boroughs, the Bronx, Brooklyn, Staten Island and Queens – and on the clearest of days you see five states. As far as views go, this really is to infinity and beyond.
This tower would never have been built without the tragedy of September 11, but there is only a fleeting reference to the Twin Towers in a high-definition time-lapse video shown in the five Sky Pod elevators, tracking the growth of Manhattan from the rural 1500s to the urban jungle of the present day. One World Observatory is about looking forward, not back.
But you only have to peer down at the ground to see a reminder. The 9/11 Memorial – two water feature pools sitting in the footprints of the former towers – is right next to this new skyscraper. It makes sense to do the 9/11 Memorial & Museum with the One World Observatory in the same day, but steel yourself, the museum has harrowing content.
The entrance is between the pools on street level – visitors descend a gently sloping ramp past remnants of the original structural columns. At the foundation level of the original towers there is a historical exhibition, recounting the timeline and personal stories of September 11, and a memorial exhibition, showing the names and faces of the nearly 3,000 victims, and rotating tributes by loved ones. The level of personalisation and the recovered artifacts stun me into silence. Mangled fire trucks. Blood-stained shoes. A flashlight that two workers used to safely descend from the 84th floor of the North Tower. An eerie photograph of a woman standing at the impact hole of the North Tower – we know she is moments from death. I skip out some accounts on purpose – it still feels so hauntingly real.
It’s a relief to emerge into the sunshine and look upwards. Although 9/11 will always be inscribed on New York’s soul, the new One World Trade Center, the fourth tallest skyscraper in the world, is proof of the city’s resilience.