Travel Four Seasons and Mark Bratt Travel will now use the platform, which encourages customers to plan out their long-term holiday aspirations as well as providing inspiration content, in their retail stores and through digital marketing.
Each agency has signed up to a trial period, and has white-labelled the Sujester platform to engage with customers in-store and online.
Sean Fletcher, director at Travel Four Seasons (a winner of the TTG Travel Awards in the High Street Agent of the Year – Independent category in 2016) said: “Travel Four Seasons is really excited to be a part of this development as it will enable independent agents like ourselves to further develop our digital presence that will enhance our ability to provide inspiration to our customers, and better capture their wider dreams”.
Mark Bratt, owner at Mark Bratt Travel, said: “We’ve been on the hunt for a travel inspiration tool for some time. Sujester will help us to create a more seamless path from online research to human support and expertise. What’s more, they’ve really considered the customer retention aspect with their unique planner.
Sahil Shah, Sujester chief executive, added: "By providing customers value at the beginning of their journey at the inspiration stage, and understanding their wider needs and desires, these agencies can provide a more personalised service, leading to a better online and offline customer experience.”
London-based Sujester is underpinned by research from House of Travel, which found that taking a three to five-year view with customers is what differentiated their top performing travel consultants. It raised seed financing in late 2016, and has a founding team with expertise in data, technology and travel.