The company said any traveller booked on a tour departing between 16 March and 30 April 2020 would be eligible for a 110% travel credit of all land services, including pre or post nights and transfers, which can be used on any tour departing within the next two years. 

Customers will be contacted regarding their tour suspension and those with flight bookings are being advised to contact their insurance and air provider directly for details on refunds or relaxed cancellations policies. 

The company said any tours already in operation or due to depart before 16 March 2020 would run as scheduled, although certain itineraries will be disrupted and G Adventures will notify these travellers to offer a pro-rata travel credit for the remainder of their tour experience. 

In a statement the company added: “We understand that some travellers may have the desire to return home early so are offering travellers the option to either continue with their tour as planned or to leave the tour early with a pro-rata travel credit for the remaining days of the land portion of their trip.

“G Adventures would like to thank its global community of travellers, agents and partners around the world for their commitment in these times of uncertainty. As pioneers of community tourism, we still believe travel can be the world’s greatest form of wealth distribution. As much as we have a commitment to our travellers, we have a commitment to the local communities tourism benefits, and we hope to be able to return to them as soon as it is safe to do so.” 

Agents in the UK with questions can contact G Adventures’ sales team by email or telephone – 0344 272 0000.