Its web-based system, Vision, features a workflow management programme, which automates tasks, follow-ups, communications and reports.
Vision allows for a more efficient sharing of information during the sales and customer service process and enables consultants to track various parts of a booking better than Not Just Travel’s previous platform.
Special projects manager Ed Ramsey said Vision would also allow the homeworking franchise’s members to craft better customer paperwork and communications.
He explained that by “reducing the number of touchpoints and systems” between members, customers and head office, there would be less opportunity for mistakes to occur.
“By consolidating our systems, we envisage that this will make life easier and faster for our consultants,” Ramsey said.
At head office level, the system will provide a better profile of each consultant’s business – allowing training to be more specific and designed with a member’s needs in mind.
“The system will show us if a consultant is struggling to convert particular opportunities. We can then tailor training accordingly so that it’s more relevant and helpful,” said onboarding and sales manager, Elaine Clark.
Vision can be accessed via a phone, allowing consultants to work on the move and easily capture data.
Having been unveiled at Not Just Travel’s annual conference today (1 December) it will now be available company-wide.
“We see this platform as revolutionising the business for our consultants,” said Ramsay.
“It has been built from the ground up specifically with our needs in mind. The system is scalable and cloud-based and so can grow as the company grows and the needs of the consultants develop.
“It’s been built by travel people for travel people. We know it’s attuned to what our consultants really need and will be transformational for their businesses. Vision has been designed to help consultants grow their business and to grow with them.”
