TTNG homeworkers are set to benefit from an extension of the group’s back-office operations at its Woking HQ, due to launch later this month.

Lisa Henning, TTNG group membership services director, said support functions extended to the group’s Independent Travel Experts (ITE) will operate over longer hours with improvements to its IT and web-based infrastructure.

“Over the past few months, we have been working through some significant changes to our back-office and operations area within ITE which have seen us relocate the ITE administration function based in Stoke to Woking, and in doing so, create a new customer care centre.

“The aim of the new customer care centre is to provide an enhanced level of back office support to our homeworkers and their customers through the employment of additional resources and longer operational hours.

“The centre will be also be able to deliver major improvements on the timings of documents to customers, through further investment into the division’s IT infrastructure and website.”

Henning added the move would result in closer collaboration between homeworkers and the group’s commercial and marketing teams, through the new centre.

“We are continually looking at ways to improve the service we deliver to our team of valued homeworkers,” said Henning. “Our investment in this new centre reflects our considerable business growth in recent years.

“We achieved a record sales year in 2017/18 and the team is growing all the time. We remain fully committed to building this important part of our business and have ambitious growth plans over the next 5 years.”