“When you are amber you have a choice. We are not here to educate customers but serve them,” said Joussen following the release of Tui Group’s financial results this morning.
He added later: “Nobody can say we don’t put safety first.
“It’s not my judgement to say something is yellow, green, red. It’s for authorities to say that.
“When you put things to amber you put a lot of obligations to customers.
“We are not in the business to educate customers. We’re in the business to follow the rules, do safe holidays and be customer-centric. That’s what we are.
“If customers want to book they book.”
He suggested that customers were optimistic the advice would be reviewed.
